Terms & Conditions.
These Terms of Use govern your access to and use of the Tech Direct Support website. Client engagements are governed separately by our Master Services Agreement and Statement of Work.
1. About These Terms
These Terms of Use govern your use of the Tech Direct Support website (techdirectsupport.com.au). By accessing or using this website, you agree to comply with these terms. Services provided to clients are governed separately by a signed Master Services Agreement (MSA) and Statement of Work (SOW). Where those agreements differ from these website terms, the signed client agreement takes precedence.
2. Who We Are
Tech Direct Support Pty Ltd is an Australian technology company located at 200 Gilchrist Drive, Macarthur Square, NSW 2560, Australia. For enquiries regarding these Terms of Use, please contact us at operations@techdirectsupport.com.au.
3. Use of the Website
You may use this website only for lawful purposes. You must not attempt to gain unauthorised access to our systems, interfere with website functionality, introduce malicious software, perform unauthorised large-scale scraping, or otherwise disrupt the operation of the website or its services.
4. Content & Intellectual Property
All content published on this website, including text, graphics, branding, logos, designs, diagrams, software, and other materials, is owned by or licensed to Tech Direct Support and protected by applicable copyright, trademark, and intellectual property laws. You may view and share links to our content, however commercial reproduction or redistribution requires prior written permission. Ownership of client project deliverables is governed solely by the relevant signed client agreement.
5. Website Information
Information published on this website is provided for general informational purposes only and should not be considered professional, legal, financial, or technical advice. Case studies, performance figures, and examples relate to specific client engagements and should not be interpreted as guarantees of future outcomes. We reserve the right to update or remove website content at any time without notice.
6. Discovery Calls & Enquiries
Submitting an enquiry or booking a discovery call does not establish a client relationship or create contractual obligations for either party. A formal engagement only begins after both parties execute an agreed Statement of Work or equivalent written agreement.
7. Third-Party Websites
Our website may include links to third-party websites, software platforms, or external services for your convenience. Tech Direct Support is not responsible for the availability, accuracy, content, security, or privacy practices of any third-party website or service.
8. Limitation of Liability
To the maximum extent permitted under Australian law, including the Australian Consumer Law, Tech Direct Support excludes liability for any loss, damage, or expense arising from your use of this website. Where liability cannot legally be excluded, it is limited to re-supplying the relevant service or the reasonable cost of having that service supplied again.
9. Privacy
Our collection, use, storage, and protection of personal information is governed by our Privacy Policy. By using this website, you acknowledge that your information will be handled in accordance with that policy.
10. Governing Law
These Terms of Use are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or your use of this website shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.
11. Changes to These Terms
We may revise these Terms of Use periodically to reflect legal, regulatory, or operational changes. The latest version will always be published on this page. Continued use of the website after updates constitutes acceptance of the revised Terms.
Need clarification?
If you have any questions regarding our Terms & Conditions, our team will be happy to assist you.