Privacy Policy.
How Tech Direct Support collects, uses, stores, and protects personal information under the Australian Privacy Principles (APPs), including our AI data handling commitments.
1. Who We Are
Tech Direct Support Pty Ltd ("TDS", "we", "us") is an Australian company providing AI development, custom software, automation, enterprise systems, operations support, and digital marketing services. Our registered office is at 200 Gilchrist Drive, Macarthur Square, NSW 2560, Australia. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For clients in the European Union, we also apply the principles of the General Data Protection Regulation (GDPR).
2. What We Collect
We collect information you provide directly to us, including your name, email address, phone number, company details, and the content of enquiries submitted through our website or during service engagements. We also collect technical information such as your IP address, browser type, pages visited, and referral source through standard analytics technologies. When delivering client projects, we may process information contained within your business systems only as instructed by you and within the agreed project scope.
3. How We Use Your Information
We use personal information to respond to enquiries, deliver and support our professional services, manage contracts and billing, improve our website and offerings, provide customer support, and send communications you have requested. We do not sell personal information to third parties.
4. AI Systems & Client Data
Where our services involve artificial intelligence solutions, no client data leaves agreed data boundaries without explicit written consent. We utilise enterprise AI providers that offer no-training commitments where applicable, implement data protection measures such as PII redaction when required, maintain audit logs for AI interactions, and honour agreed data residency requirements.
5. Disclosure of Information
We may disclose information to trusted service providers who assist us in delivering our services, including hosting providers, analytics platforms, communication services, and authorised members of our delivery teams across Australia, APAC, and Europe. We may also disclose information where required by law or regulatory authorities. Reasonable steps are taken to ensure overseas recipients handle information consistently with applicable privacy obligations.
6. Security
We implement industry-standard security controls including encryption in transit, access controls, authentication mechanisms, secure infrastructure, and audit logging to protect personal information. While we strive to safeguard all information, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Cookies & Analytics
Our website uses cookies and analytics technologies to understand visitor behaviour, improve website functionality, measure performance, and enhance user experience. You may disable cookies within your browser settings, although certain features of the website may no longer function correctly.
8. Access & Correction
You may request access to, correction of, or updates to the personal information we hold about you by contacting us at operations@techdirectsupport.com.au. We will respond within a reasonable timeframe in accordance with applicable privacy legislation.
9. Complaints
If you believe we have breached the Australian Privacy Principles or other applicable privacy obligations, please contact us at operations@techdirectsupport.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Changes to this Policy
We may update this Privacy Policy periodically to reflect changes in legislation, technology, or our business operations. The most current version will always be published on this page with the latest revision date.
11. Contact
Tech Direct Support Pty Ltd Email: operations@techdirectsupport.com.au Phone: +61 450 424 786 Address: 200 Gilchrist Drive, Macarthur Square, NSW 2560, Australia.
Questions about your privacy?
If you have any questions about this Privacy Policy or how we handle your information, our team is here to help.